Return & Exchange Policy


BRÜNN online store want you to be completely satishfied with your purchase. If you are not satishfied for any reason, you may contact Brunn costumer care to apply for Refund or Exchange of the product, in its original condition, with its original packaging and proof of purchase. Additional fees, up to 15% cost of product, will be charged for any product missing the original box/packaging, content, accessories,etc (except sticker). All products need to be returned in original sellable condition.

BRÜNN only accepts a partial or complete purchase price refund and exchange for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by us. All returns and exchanges must be received at the brunn offices within 14 days of your purchase.

When your return is approved, we will refund the purchase price minus shipping charges, typically within 48 hours of receiving the item. For exchanges, once the item is received and approved the exchange your new order will be shipped FedEx or Pos Indonesia at no additional cost as long as stock is available. You can access further information on our terms & conditions page.

Exchange Procedures :

- For all returns and exchanges please contact us through our customer care or email to Please note that complaints still in warranty (14 days after purchasing) or exchanges will not be processed if the purchase has exceeded the two week grace period. After you sent complaint, we will comfirm you within 2x24 working hours.

- We will provide you full refund of the purchase price (exclude the cost of shipping) in terms of the item you bought is out of stock or you're willing to wait untill the same item is ready or even you want to replace it with other goods at the same price (Can choose more than 1 item. if exceeded, the shortage cost is borne by the buyer. But if less, we do not provide the return).

- No tag, Perfume smell, damaged item made by buyer.

- Pack all of completeness item securely. For speed and security shipping, we recommend FedEx for international buyer and JNE for local buyer.

- The buyer is responsible for delivery charges to return the item to us.


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